Refund policy

Last updated: May 28, 2026

Return Eligibility

Products may be eligible for return if:

• Damaged during delivery
• Incorrect product delivered
• Expired or defective item received

Return requests must be initiated within 3–7 days of delivery.

Non-Returnable Items

The following may not be eligible for return:

• Opened food/snack items
• Perishable goods
• Customized products
• Items without original packaging

Return Process

To request a return:

• Contact customer support
• Share order details and product images
• Our team will review and approve eligible requests
  

Refund Process

• Approved refunds will be processed within 5–10 business days.
• Refunds will be credited to the original payment method.

Replacement Policy

Eligible products may be replaced instead of refunded depending on stock availability.

Cancellation Policy

Orders may be cancelled before shipment confirmation.

Once shipped, cancellations may not be possible.

Contact Support

For returns or refunds:

• Email: support@kadaionline.com
• Website: Kadai Online